Block a table or time

Sometimes a table, or the whole restaurant, isn’t free: a private party, a table waiting for a repair, a team briefing. Block it, and guests can’t book it online. Your team sees it as taken too.

Staff can block tables as well as managers, so whoever’s on shift can take a broken table out of use.

Block a table or time

hellorestaurant.co.uk/portal/availability

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1. Open More in the top bar, then Blocked tables, and choose the Date.

2. Choose the Table, or Every table to close the whole restaurant for that time.

3. Tick All day, or set the times From and Until.

4. Add a Reason if you like, such as “Private party”. Only your team sees it.

5. Press Block.

Bookings already made stay put

A block doesn’t move or cancel bookings already made for that time. If there are any, you’re told who they are, so you can move them to another table or call the guests.

See and remove blocks

Under Upcoming blocks, every block from today on is listed by date. Press Remove beside one to open the table again.

On the Bookings page, the day’s blocks show under Blocked on this day, with a link to manage them.

Blocks, closures and booking rules

• A table or a few hours: use a block.
• A whole day you’re closed, such as a bank holiday: add it as a holiday closure.
• Every week, such as closing on Mondays: set it in your opening hours.

Next

Print your table QR codes, so guests can order from their table.